Bank Islam Brunei Darussalam (BIBD) is giving Bruneians a glimpse of its branchless banking future with the opening of its second community hub in the nation’s capital.
Located at the Taman Mahkota Jubli Emas (TMJE), the new BIBD Connects outlet is equipped with state-of-the-art technologies, enabling BIBD to extend its banking services to visitors at the park.
One of the notable features of this smart hub is an interactive TV that connects customers with BIBD’s contact centre via live video conferencing – customers can get banking services and enquiries from a banker projected on the screen without ever having to step foot into a bank.
Meanwhile, businesses operating at the new hub accept cashless payments via BIBD’s peer to peer mobile payment system QuickPay.
The smart hub is also equipped with a walk-in ATM, a bike rack, a VIP room as well as a giant LED screen that plays BIBD advertisements and other useful information for park visitors.
Branchless banking showcase
Hj Mohammad Yusri Hj Wahsalfelah, BIBD’s Head of Government Relations and Special Projects, said the tech featured at this second hub is intended to give consumers a taste of BIBD’s branchless banking future.
“The interactive TV, for instance, demonstrates how customers can get financial services outside of a banking branch, while the QuickPay mobile payments are aimed at encouraging the public to skip the ATM lines and go cashless,” said Hj Mohammad Yusri.
“We want to show how we can serve consumers and businesses in the Fourth Industrial Revolution,” he added.
The interactive TV also functions as a tourism directory, providing information on Brunei and its popular tourist destinations.
Hj Mohammad Yusri said BIBD is working closely with the Ministry of Primary Resources and Tourism to make the hub a tourist information centre in support for the nation’s Kenali Negara Kitani (know your country) campaign.
BIBD opened its first modular community hub at Perpindahan Lambak Kanan in March last year. It serves as a one-stop shop for the public with ammenities such as banking, food & beverage outlets and a dedicated public recreational and leisure area.
The project was awarded the ‘3G Best Community Development Initiative’ at the 4th Global Good Governance Awards.
“Construction on the second BIBD Connects outlet at the TMJE park took only 30 days and costs roughly $50 per square foot,” said Hj Mohammad Yusri, adding that the new hub was assembled using recycled shipping containers.
To help boost visitorship at the riverside park, the hub houses four local food & beverage vendors and a premium gifts store. The vendors are Happy Cream, Piccolo Cafe, Geo Eats, Wanwana Sandwich and Samalindang Gallery.
BIBD also constructed a 9.3-metre “picture frame” structure nearby the hub as part of the bank’s contribution to the park and the tourism sector. The structure offers dual viewpoints of Brunei’s two iconic landmarks – the Sultan Omar Ali Saifuddien Mosque and Kampong Ayer.
BIBD’s Managing Director and CEO Mubashar Khokhar said the 2nd BIBD Connects outlet will serve a bigger community considering its very central location.
“And with several key features including Frame Brunei Darussalam, this location can be an iconic and bustling point that connects the wonderful communities in Brunei,” he added.
BIBD officials also hinted plans to construct a third hub in the foreseeable future, offering more branchless banking solutions to the public.